Technical Support
Remote and OnSite Support Services
Increasingly, computers, tablets, mobile phones and other smart devices are becoming a part of our day-to-day. Although their use can be easy and intuitive, the resolution of technical problems can be a nightmare, and without the necessary training or technical knowledge, it is often easier to make the problem worse than solve it.
The Solution? Leave the process for professionals!
Most people, as well as smaller companies, however, are unable to bear the cost of having a computer technician permanently on their premises, available to resolve any problems that appear, when in reality the support needs are mostly sporadic.
And how to solve this problem? Support as a Service (SaaS)!
Nowadays outsourcing is increasingly a reality. Many computer services to an individual or company are services whose need is not constant, and as such it does not make sense to have this service available continuously. Therefore, instead of having a technician at your company, why not hire a service from a company that already has this know-how and experience for many years? At ALFASOFT we have a highly experienced technical team and expertise in various realities and market areas.
And how does it work? Scaled to your needs!
Our technical support services are provided mostly remotely, providing unprecedented flexibility in solving your technical problems, no need to wait for a visit from a technician. For this all you need is that the computer in question is connected to the internet! Our support technicians connect to your computer remotely and solve the problem that it has, while you can see everything that is happening.
Unlike what happens when you leave your computer to be 'fixed' at a computer store, the whole process is supervised by you, to ensure that nothing personal, private or confidential is accessed at the same time it saves a lot of time on transporting a computer to and from a store after resolution.
What if the computer is not connected to the internet? Or if the computer does not turn on? We provide our services Onsite in your facilities!
We know that not all problems can be solved remotely, so we also offer OnSite services. In this type of service, one of our technician goes to your premises, repairs your device OnSite, if possible, or brings it to our facilities to solve the problems, and then takes it back again to your premises when fully operational.
And if our server has problems? You continue to rely on the same Professional Help!
Although technical support for end-users has high demand, there are other equally important services, which we call Specialized Technical Support. Through these services, our expert technicians provide installation services and configuration of physical or virtual machines, desktops or servers, configuring them for their purpose. We also provide maintenance for these machines, optimization, auditing, among other services.
